Features
Review management software features, in depth.
Respondyr is reputation software for local businesses: reviews answered in your voice, more reviews asked for politely, rule-breaking reviews caught with evidence, and your real rank measured on a map. Each page below goes deep on one piece.
Review responses
Every review answered in your voice, with per-star gates: auto-post, require approval, escalate, or do nothing. Brand Soul makes it sound like you; a test sandbox proves it before anything goes public.
Every plan; campaigns on BusinessGet Reviews
One text and polite email follow-ups that stop the moment the review lands. Six-month repeat cooldown, instant opt-out, one text ever per request.
$49/month, 500 AI answers included, self-serve setupWebchat
An AI chat on your website that captures the visitor's name and number before answering, qualifies what they need, and hands your team a named lead even when they close the tab. Your team can jump in and answer as the chat, invisibly.
BusinessReputation Defense
Low-star reviews screened against the platform's own published rules. Likely violations become evidence-backed cases you can flag and track, plus up to five custom checks you define yourself.
Baseline on Basic; weekly on BusinessRank tracking
A 49-point grid across 4 miles shows where you actually rank on Google Maps, per keyword, re-measured weekly. Service-area mode for businesses without a storefront.
Quarterly on Basic; monthly on BusinessCustomer-signal reports
The themes customers keep raising, each linked to the actual reviews behind it, with a top signal and real action items. Honest when the data is thin.
Sales-ledAI visibility
Does ChatGPT recommend you? We measure it across engines with real statistics, show who gets named instead, and prescribe what to change. Includes backlink gap scoring.
Sales-ledRespondyr HQ
Your support inbox answered from your own playbook: drafts grounded only in your documents, approval-first, learning from your corrections.
A la carte at scaleFleet
Governed multi-location reputation operations: one brand voice set once, approval routing, signals routed to the right owner, dedicated support.
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